Calls are not succeeding

Incident Report for Proximus Enco

Resolved

This incident has been resolved.
Posted May 19, 2026 - 13:23 CEST

Monitoring

Our vendor has provided a fix and calls are handled without issue again.
Posted May 18, 2026 - 19:35 CEST

Update

Our vendor has been notified and is investigating. We have increased the status to Major Outage as more calls are failing.
Posted May 18, 2026 - 16:32 CEST

Investigating

We have noticed that some inbound calls are not entering our NextGen Voice system. We are investigating the cause of this issue.
Posted May 18, 2026 - 15:12 CEST
This incident affected: NextGen voice services.