Resolved -
This incident has been resolved.
May 19, 13:23 CEST
Monitoring -
Our vendor has provided a fix and calls are handled without issue again.
May 18, 19:35 CEST
Update -
Our vendor has been notified and is investigating. We have increased the status to Major Outage as more calls are failing.
May 18, 16:32 CEST
Investigating -
We have noticed that some inbound calls are not entering our NextGen Voice system. We are investigating the cause of this issue.
May 18, 15:12 CEST