Proximus Enco Status

Partially Degraded Service

Marketplace Operational

Base API Services Degraded Performance

SMS API Operational

CloudEngine Operational

RTCM Operational

MyThings API Degraded Performance

MyThings CloudEngine Events Operational

Lora4Makers Operational

Voice Call-out API Operational

Customer Survey API Operational

Fixed Mobile Unification API Operational

Proximus FlexIO Operational

Proximus FlexIO Voice REST APIs Operational

Proximus FlexIO Console Operational

Proximus FlexIO SMS REST APIs Operational

Proximus FlexIO Visual Designer Operational

Proximus FlexIO Text-To-Speech Operational

Proximus FlexIO Speech Recognition Operational

Proximus FlexIO Two Factor Authentication (2FA) Operational

Proximus FlexIO Number Provisioning Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Networking maintenance on IaaS platform Mar 2, 19:00-23:00 CET

Our IaaS platform will undergo a scheduled maintenance regarding its networking infrastructure. During this window some transactions may be lost.
Posted on Feb 23, 20:26 CET

Past Incidents

Feb 25, 2021

No incidents reported today.

Feb 24, 2021

Networking maintenance on IaaS platform

Completed - The scheduled maintenance has been completed.
Feb 24, 23:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 19:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 20:23 CET

Scheduled - Our IaaS platform will undergo a scheduled maintenance regarding its networking infrastructure. During this window some transactions may be lost.
Feb 23, 20:23 CET

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

Major platform upgrade

Completed - The verification of the maintenance has been completed.
Feb 19, 11:50 CET

Verifying - Verification is currently underway for the maintenance items.
Feb 18, 12:08 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:00 CET

Scheduled - On Feb 18, at 8:00 CET we will be carrying out an upgrade to an essential platform component. As this change impacts subscriptions, creating or updating your subscriptions will not be possible starting on Feb 17 at 20:00 CET until the end of the migration. Other than that, we expect minimal impact but you may see increased response times or failure rates during the migration. We expect this migration to take around 4 hours, until 12:00 CET
Feb 17, 09:32 CET

Feb 18, 2021

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021

Nation SMS outage

Resolved - This incident has been resolved.
Feb 11, 13:51 CET

Monitoring - A fix has been implemented and we will keep monitoring the result.
Feb 11, 12:07 CET

Identified - We have been notified of an outage affecting SMS to national numbers. The SMS team is currently working on a fix.

(this incident is not related to the ongoing maintenance)
Feb 11, 12:04 CET

Major platform upgrade

Completed - The maintenance did not complete fully. A rollback was done. During the maintenance no impact was caused on the APIs. The maintenance will be rescheduled for a later date.
Feb 11, 13:51 CET

Update - The maintenance is taking longer than foreseen. We will post further status updates.
Feb 11, 12:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 CET

Scheduled - Due to external factors, we have decided to postpone this upgrade to Feb 11th.

On Feb 11, at 8:00 CET we will be carrying out an upgrade to an essential platform component. As this change impacts subscriptions, creating or updating your subscriptions will not be possible starting on Feb 10 at 20:00 CET until the end of the migration. Other than that, we expect minimal impact but you may see increased response times or failure rates during the migration. We expect this migration to take around 4 hours, until 12:00 CET
Jan 25, 12:51 CET